Delete your BTAGTI account

Open the BTAGTI app, then: My Account → Delete Account, and confirm. Deletion is executed immediately.

If you cannot access the app, contact us by phone or WhatsApp from the phone number registered on your account (to verify your identity) and we will carry out the deletion: +965 6009 0695 · WhatsApp

Personal data linked to the account is deleted (name, email, phone, profile, ratings, notifications), and you lose the ability to use the points, stamps, and rewards linked to it.

Limited records that may or must be retained for legal, security, or accounting reasons remain in an anonymized or obfuscated form not used to contact you or profile you — including a cryptographic fingerprint derived from your phone number used solely to prevent repeat claims of one-time welcome offers, erased within 12 months. Details in the Privacy Policy.

In the app (fastest): Open BTAGTI Business, then: Settings → Privacy & account → Delete my account → "Permanently delete my account". The deletion takes effect immediately and the app returns to the sign-in screen with the message "Your account has been deleted". (Staff: if "Delete my account" opens this page instead, your app version does not include in-app deletion yet: update the app, or use one of the two options below. Store owners: "Delete my account" opens this page in every version of the app; see Store owner accounts below.)

The store owner can also delete any staff account in the merchant dashboard: the owner opens merchant.batagti.com → Staff → "Delete account" next to the staff member → "Delete".

If you cannot sign in to the app and cannot get this done through the owner, message us on WhatsApp at +965 6009 0695 with the store name and your sign-in email, and we will delete it after verification.

Deleted: The account immediately loses the ability to sign in and to perform operations. If you performed no operations, your account is deleted entirely; otherwise your email and password are erased and sign-in is permanently disabled.

Kept, and for how long: If you performed operations, your name as entered by the owner, with your role and branch, stays attached to them in the store ledger for as long as the store’s account and its accounting ledger are retained, to preserve accounting integrity. Your email may also remain in limited security records that the deletion does not erase — sign-in logs (which may include your IP address) and, if our team ever reset your password, the audit record of that reset — and in our encrypted backups. If you delete the account yourself in the app, we also keep a security record of the deletion itself that contains internal identifiers only, without your email. Periods and details are in the Privacy Policy, Section 8.

Store owner accounts: The store owner signs in to BTAGTI Business with their merchant-dashboard account, which cannot be deleted from inside the app. To delete it, message us on WhatsApp at the same number; deleting it means closing the store account, which we carry out manually after verifying your identity: we disable your sign-in, erase your email and password, and delete the store’s receipt photos. The store’s operations ledger, including your name on operations you performed, is kept because customers’ loyalty history depends on it, for as long as that history is kept (Privacy Policy, Section 8).